Updated: How to keep your customers loyal?
As a business, you want people to buy your products and services. Sometimes it is easier to sell your products and services to customers who have previously purchased them. Denver marketing and media services experts recommend companies focus on customer retention strategies just as much as new lead generation.
Customer retention is the practice of making sure customers return to buy your products and services. The main goal of creating customer retention strategies is to ensure they come back to make a purchase. Before you look for Denver Marketing and media services, learn about the benefits of customer retention and some strategies to use.
The benefits of customer retention
You worked hard to get your customers, so you should do everything you can to keep them. At the end of the day, customer retention strategies offer many rewarding benefits. Some of the ways customer retention strategies can benefit your business are higher average order value, increased profits, better relationships and more cost-effectiveness in selling to existing customers. If you want these benefits, here are some strategies to use!
Customer retention strategies to try
Start a loyalty program
A loyalty program is a marketing strategy to encourage existing customers to continue shopping at their business. This strategy is an effective way to make sure customers continually purchase your product while also gaining valuable rewards. A good example of this kind of program is Starbucks Rewards Program, where customers get points for each purchase and then can redeem them for a free drink, pastry or food item.
Improve your customer service
If you go to a business and receive bad customer service, would you return? Probably not. As a business, you want to make sure your customer support is the best as possible. According to Microsoft, 58% of American customers will switch companies because of poor customer service. You can improve your customer service by adding live chats and desk tools.
Collect customer feedback
People like to be heard. Giving your customers the opportunity to share their thoughts will make them feel like their voice is heard and also give you valuable feedback. You can then use the information they provide to improve your product or service. To even go a step further, you can share these experiences on social media to show your customers you care.
Keep customers engaged
With so much going on in the world today, it can be easy for customers to forget about your product or service. One of the best ways to stay on your customers' minds is through engaging in digital marketing strategies. You should continue to share engaging content like social media posts and emails with your customers to keep the bond strong. For example, if you launch a new product or service, be sure to let them know.
Contact us for Denver marketing and media services!
If you need help creating customer retention strategies, give Denver Media Group a call. Our experienced marketing team can help you make sure your customers keep returning and create loyalty to your brand. Contact us to get started.